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FAQs

 

How can I get in contact with someone if I cannot find an answer to my question on the frequently asked question page?

To reach a customer service representative via email at any time, please complete our online contact form. We will make every effort to respond within 24-36 hours, if not sooner. Kindly include your order number in the email or send it directly to customersupport@dreamkloset.com

 

 

How do I proceed for any questions, compliments or complaints about my order? 

We prefer to take all questions, compliments, or complaints via email which can be done by filling out the contact form or using our email customersupport@dreamkloset.com. It will allow you to give full detail about your concerns, and allow us to have something to reference when addressing your concerns.

 

What do I do if my tracking status says “delivered” but I haven’t received my package?

 Please allow an additional business day for the delivery of your package. If your package has not arrived, please send us an email and we will promptly provide guidance on the next steps. If you have opted for shipping protection, please refer to our shipping protection policy to initiate a claim. 

 

What if I received my package but an item was missing/and or incorrect? 

Please contact us by email upon receiving your package should you identify any missing items or discrepancies in your order.

 

 

Order Processing

 How can I change a product on my order?

 Once you have placed your order, the order is logged and cannot be adjusted. We request that you review the contents of your order before continuing to the payment section.

 

Can I modify the address once my order has been placed?

 Yes. This type of adjustment is possible as long as the order has not yet been shipped. Please contact us as soon as possible to inform us of any changes to your order. If your order is dispatched before you are able to reach us, kindly notify us of the error. Please note we are not responsible for delays or items not being received due to incorrect address.

 

Is shopping online at your site secure?

 Yes. Our shopping cart processes all information by using the latest SSL128-bit security technology.

 

Do you sell or trade any of my information?

 Absolutely not. We do not sell, trade, or share any of your information with anyone under any circumstances. Click Privacy Policy to review our Privacy Policy.

 

 

Shipping

 Where does my product ship from?

Dallas, TX.

 How long does shipping take?

Processing typically takes 2-3 business days, and packages are delivered within 3-5 business days after placing your order, unless the product description states otherwise.

 

Is it possible to have same day delivery?

No.

Is pick up available?

Yes, if you're in Dallas, TX, please DM us on Instagram to request a pickup via @shopdreamkloset.

 

Who is my package shipped through?

Your package will be shipped via USPS Priority Mail.

 

How can I track my order?

 You will receive a shipping notification via email that will notify you of a tracking number to track your package. Please note if you don’t receive tracking info it’s possible that you may have put in the wrong email address. Please use the contact form to notify us.

 

 Returns/Exchanges

 Can I return my order for a refund?

 Unfortunately, refunds are not available. 

 

Can I return my order for or store credit?

We do not provide exchanges or store credits. If you have ordered through a third-party platform such as Facebook or TikTok, please contact us via email.